Privacy Policy

As a data subject, you have the following rights over your personal data. To exercise these rights, contact us at hola@webtic.online.

We collect only the data strictly necessary to provide our services:

• Identification data (last name, first name, email address, phone number)
• Billing data (postal address, payment information — tokenized, never stored in clear text)
• Technical data (IP address, connection logs, browser type)
• VoIP/SMS service usage data (anonymized CDRs, call statistics)
• Communication preferences and account settings

Your data is used exclusively for the following purposes:

• Provision and support of VoIP, DID, SMS, AutoDial, 3CX PBX, Cloud VPS and dedicated softswitch services
• Management of your customer account in the secure client area
• Issuing invoices and processing payments
• Improvement and development of the platform
• Legal, regulatory and tax compliance (Swiss law)
• Fraud prevention and network security
• Service communications (alerts, billing notifications)

Account data is kept for the duration of the contractual relationship and for 5 years after termination (Swiss legal obligations). Technical logs are kept for a maximum of 12 months. Billing data is kept for 10 years in accordance with Swiss tax law (CO art. 958f).

We use cookies that are essential to the operation of the service (client area session, display preferences, storing your cookie choice). No advertising cookies are used. The audience measurement cookies described below are placed only with your consent. You can disable cookies in your browser, but this may affect the operation of the client area.

Only with your consent, we use Google Analytics 4 (Google Ireland Limited, with Google LLC) to measure site traffic: page views, traffic sources, clicks on our offers and quote requests. This places cookies (_ga and _ga_BFERRVGN0V) on your device. We do not send Google your email, your phone number or the content of your forms. Measurement data is kept for a maximum of 14 months and may be transferred outside the European Union, in particular to the United States, under the safeguards provided by Google (standard contractual clauses, Data Privacy Framework).

We also use Ahrefs Web Analytics (Ahrefs Pte. Ltd.) to measure site traffic (page views, traffic sources): this tool places no cookies and does not use your browser's local storage.

Without your consent, no measurement cookie is placed. Your choice is stored and you can change it at any time: Manage my cookies, also available in the page footer.

Your consent is collected and stored by the consent management tool Axeptio (Axeptio SAS).