General Terms

These General Terms of Use and Sale (hereinafter the "Terms") govern all contractual relations between WebTic (hereinafter the "Provider") and any natural or legal person (hereinafter the "Customer") subscribing to the services offered via the webtic.online and my.webtic.online platforms.

Any order implies full and unreserved acceptance of these Terms. The Customer declares that it is a professional acting in the course of its business.

WebTic offers the following services, described on the website and in the client area:

• Pay-as-you-go VoIP telephony — Prepaid SIP accounts, HD international routes
• SIP Trunk — Professional telephone trunks in many countries, automatic failover
• DID Numbers — Local and international virtual numbers, number portability included
• SMS Business — Sending of transactional and bulk marketing SMS
• AutoDial / Call Center — Vicidial predictive dialer, progressive & preview modes
• 3CX PBX — Official 3CX licenses from 8 to 1024 simultaneous calls
• ConnectWise — Remote control and IT management tools
• Cloud VPS — High-availability NVMe SSD virtual servers
• Server Licenses — cPanel, CloudLinux, Imunify, LiteSpeed
• Dedicated softswitch — Rental and installation of a carrier softswitch
• Digital Marketing — SEO, Google Ads, email campaigns
• Web & Design — Creation of showcase and e-commerce websites

Prices are stated in euros (€) excluding taxes. Billing is carried out at the frequency chosen when ordering (monthly, quarterly or annual) via the client area.

Accepted payment methods:

• Bank card (Visa, Mastercard) via a PCI-DSS secure processor
• SEPA bank transfer (delay: 3-5 business days)
• Cryptocurrencies: Bitcoin (BTC), USDT, USDC, Monero (XMR)

Non-payment on the due date results in automatic suspension of the service after a 7-day grace period. Late-payment interest at the Swiss statutory rate applies.

The Customer undertakes to use the services in compliance with applicable laws. The following are strictly prohibited:

• Spam, non-consensual robocalling, phishing or any fraudulent communication
• Use of the services for illegal activities (fraud, money laundering, etc.)
• Unauthorized resale of the services without prior written agreement
• Any attempt to overload or attack the WebTic network

WebTic reserves the right to immediately suspend any service in the event of a confirmed violation, without refund.

WebTic uses all reasonable means to ensure the availability of the services, excluding planned maintenance announced in advance. Web and digital services are not subject to an availability commitment.

The Customer may terminate a service at any time from the client area, effective at the end of the current period. No partial refund is granted unless otherwise stated in the subscribed offer.

WebTic may terminate a contract with 30 days' notice by email, or immediately in the event of a breach of these Terms or persistent non-payment.

WebTic's liability is limited to proven direct damages, up to the amount invoiced for the service concerned during the previous 3 months. WebTic is not liable for indirect damages, loss of revenue, or interruptions caused by third parties (telecom carriers, hosting providers, etc.).

The software, trademarks, logos and content provided by WebTic remain the exclusive property of their respective authors. The Customer has a limited, non-exclusive and non-transferable right of use for the duration of the contract. Any reproduction or redistribution without written authorization is prohibited.

The processing of personal data is governed by our Privacy Policy, which complies with the GDPR and the Swiss Federal Act on Data Protection (revised FADP). The Customer is responsible for the data of its own customers passing through WebTic services.

These Terms are governed by Swiss law (CO, FADP, TCA). In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the exclusive place of jurisdiction is the competent court of the Canton of Ticino, Switzerland.