AutoDial Contact Import
AutoDial (ViciDial) lets you import contact lists for your automatic outbound call campaigns. The import is done via a CSV file.
Required CSV file format
The file must be encoded in UTF-8 (without BOM), with a comma or semicolon separator:
phone_number,first_name,last_name,email,custom1,custom2 +33612345678,Jean,Dupont,jean.dupont@email.com,Reference1, +33698765432,Marie,Martin,marie.martin@email.com,Reference2,VIP 0033622334455,Pierre,Bernard,,Reference3,
Recognised fields
| Field | Required | Format |
|---|---|---|
phone_number | Yes | E.164 (e.g. +33612345678) or national |
first_name | No | Free text |
last_name | No | Free text |
email | No | Valid email format |
custom1–5 | No | Customisable free fields |
Import procedure
- AutoDial Admin → Lists → Select or create a list
- Import leads tab
- Choose the format (CSV) and upload your file
- Map the CSV columns to the database fields
- Options: duplicate or deduplicate by number
- Start the import → report displayed (successes/errors)
Number cleaning rules
AutoDial automatically normalises numbers according to your campaign rules:
# Normalisation examples 0612345678 → +33612345678 (France country prefix added) +33 6 12 34 56 78 → +33612345678 (spaces removed) 0033612345678 → +33612345678 (00 → + conversion)
Duplicate handling
- Ignore duplicates: If the number already exists in the list, the line is ignored
- Update: The existing contact's information is updated
- Duplicate: The contact is added even if the number exists (to be avoided)
DNC list (Do Not Call)
Before importing, filter your list against the DNC list:
- AutoDial Admin → DNC List → Import the numbers to exclude
- When importing leads, enable the "Filter against DNC list" option
- DNC numbers are automatically excluded from the campaign
Import limits
- Maximum file size: 50 MB (approximately 500,000 contacts)
- For larger files: split into batches of 100,000 lines
- Encoding: UTF-8 only (Excel files require conversion)
