Reading Your WebTic Invoice
This guide helps you understand each line of your WebTic invoices and identify the charges.
Structure of a WebTic invoice
| Section | Description |
|---|---|
| Header | Invoice number, issue date, due date, currency |
| Service details | List of billed services with period and amount excl. VAT |
| VoIP usage | Call volume × rate/minute (if pay-as-you-go SIP trunk) |
| Possible discounts | Promo codes, volume discounts, credits |
| VAT | 20% for French customers, 0% for EU businesses with an intra-community VAT number |
| Total incl. VAT | Amount to pay |
Billing types
- Monthly subscription: Fixed amount charged each month on the anniversary date
- Pay-as-you-go: Billed at the end of the month based on actual usage (VoIP calls, SMS)
- Prepaid: Account balance top-up — usage deducted in real time
- Annual: Single billing for 12 months (generally with a discount)
VoIP usage lines
Example of a billed CDR line: Date | CLI | CLD | Duration | Cost 2026-04-01 | +33612345678 | +44207123456 | 5m23s | €0.054
The monthly summary shows: total minutes, total calls, average cost/minute, total cost.
Accepted payment methods
- Credit card (Visa, Mastercard, CB) — immediate debit
- SEPA transfer — 2-3 business days
- Automatic SEPA direct debit — signed mandate required
- WebTic account balance (prior top-up)
- Cryptocurrency (Bitcoin, Ethereum) — current day's rate applies
Can't find an invoice?
- Client Area → Billing → My Invoices
- Filter by status: Paid / Pending / Overdue
- Download as PDF (logo, legal notices, VAT number)
Disputing an invoice
If you identify an error:
- Open a support ticket with the invoice number and the disputed line
- Our team reviews and replies within 48 business hours
- Detailed CDRs can be provided on request for verification
