ConnectWise Control — Overview
ConnectWise Control (formerly ScreenConnect) is a professional remote access solution that lets your support teams connect to your customers' computers, servers and mobile devices within seconds.
Main use cases
- Remote support: Troubleshooting and assistance on your customers' workstations
- Server administration: Managing Windows/Linux servers without a VPN
- Remote work: Secure access to your office desktop
- Training: Demonstration sessions with screen sharing
- Unattended monitoring: Permanent access to servers (agent installed)
Key features
| Feature | Description |
|---|---|
| Full remote control | Keyboard/mouse control, full screen, multi-monitor |
| File transfer | Drag and drop between local and remote |
| Unattended access | Persistent agent — connect without any action from the remote user |
| Attended sessions | Invitation by link — the user authorizes the connection |
| Multi-session | Manage several machines simultaneously |
| Audit trail | Session recording (optional) |
| Encryption | AES 256-bit on all communications |
Architecture
- ScreenConnect server: Hosted by WebTic (or on-premise)
- Agent (unattended): Installed on the machines to be managed — < 5 MB, lightweight
- Client (attended): Temporary executable downloaded by the remote user
Security
- 2FA authentication for technicians
- Granular permissions by machine group
- All traffic encrypted with AES-256 + TLS
- Complete audit logs (who connected, when, from which IP)
- User consent required for attended sessions
Compatibility
- Agents: Windows XP → Windows 11, Windows Server 2003 → 2022, macOS 10.13+, Linux (deb/rpm)
- Technician access: Web browser (Chrome, Firefox, Edge), Windows/Mac desktop app
