Accessing a ConnectWise Control session
Access from the WebTic portal
- WebTic Client Area → ConnectWise Control Service
- Click "Access the ScreenConnect portal"
- Log in with your credentials (sent by email upon delivery)
- Dashboard: list of all your machines with their status (online/offline)
Connecting to a machine (unattended access)
- In the ScreenConnect portal, select the desired machine
- Click "Connect" → the session opens in the browser or the desktop app
- The connection is established in 2-5 seconds if the agent is online
Starting an attended session (customer troubleshooting)
- Portal → Join a session → Create a new session
- Copy and send the session link to your customer
- The customer downloads and runs the temporary ScreenConnect client (~2 MB)
- Your customer must explicitly authorize the connection
- The session ends automatically when the customer closes the executable
Desktop application (recommended)
For a better experience:
- Download the ConnectWise Control app from your portal → Resources → Download the client
- Benefits: better multi-monitor handling, keyboard shortcuts, optimized file transfer
Useful in-session shortcuts
| Shortcut | Action |
|---|---|
| Ctrl+Alt+Del (via menu) | Send Ctrl+Alt+Del to the remote machine |
| F8 | Full screen |
| Ctrl+F8 | Exit full screen |
Common connection problems
- Agent offline: The remote machine is powered off or the agent is stopped — check via the VPS KVM console
- Slow connection: Reduce the display quality in the session settings (fewer colors)
- Firewall blocking: The agent must be able to reach the ScreenConnect server on outbound port 443
