Configuring your softswitch account
The dedicated softswitch is WebTic's VoIP switching platform. Each customer has an account (i_customer) and can have several sub-accounts (i_account) corresponding to their services.
Account structure
- i_customer: Identifier of your main customer account (provided by WebTic)
- i_account: Identifier of each service/trunk under your account
- Each
i_accounthas its own rating rules, channel limits and CDR statistics
SIP connection parameters
| Parameter | Value |
|---|---|
| SIP server | Provided by WebTic in your client area |
| Port | 5060 (UDP) / 5061 (TLS) |
| SIP username | Your i_account (numeric format) |
| SIP password | Set in your client area → Trunks tab |
| Preferred codec | G.711 PCMA (recommended) |
Configuration on your PBX (Asterisk example)
[webtic_trunk] type=friend host=sip.webtic.online username=YOUR_I_ACCOUNT secret=YOUR_PASSWORD fromuser=YOUR_I_ACCOUNT fromdomain=sip.webtic.online insecure=port,invite qualify=yes nat=yes context=from-webtic allow=alaw,ulaw
Configuration on 3CX
- Admin → SIP Trunks → Add → Generic provider
- Name: WebTic Telecom
- Registrar server:
sip.webtic.online - Username: your
i_account - Password: your SIP password
- Simultaneous calls: according to your contract (e.g. 10 channels)
- Codecs: PCMA, PCMU as priority
Limits and simultaneous channels
Your contract defines the number of simultaneous channels. Check the Monitor tab of your WebTic client area to see in real time:
- Active channels / Total channels
- Quality of ongoing calls (codec, duration, ASR)
- Capacity overrun alerts
