Reading and Exporting Your CDRs (Call Logs)
Print
Dedicated softswitch CDRs — Reading and exporting
CDRs (Call Detail Records) are the detailed logs of every call. They are essential for billing, auditing and troubleshooting.
CDR structure
| Field | Description | Example |
|---|
call_id | Unique call identifier | abc123@sip.webtic.online |
setup_time | Call start timestamp | 2026-04-08 14:30:22 |
connect_time | Answer timestamp | 2026-04-08 14:30:24 |
disconnect_time | Call end timestamp | 2026-04-08 14:35:51 |
duration | Billed duration (seconds) | 329 |
CLI | Calling number | +33612345678 |
CLD | Called number (destination) | +44207123456 |
disconnect_cause | SIP/Q.850 call end code | 16 (Normal clearing) |
cost | Billed cost | €0.0234 |
Common call end codes (Q.850)
| Code | Meaning |
|---|
| 16 | Normal clearing — call ended normally |
| 17 | User busy — recipient busy |
| 18 | No user responding — no response |
| 19 | No answer from user — rings without being answered |
| 21 | Call rejected — explicit rejection |
| 34 | No circuit available — insufficient trunk capacity |
| 41 | Temporary failure — temporary network error |
Accessing CDRs in your client area
- WebTic client area → Trunk Service → CDR tab
- Filter by: period, destination number, minimum duration, status
- View aggregated statistics (ASR, ACD, volume, cost)
- Export as CSV for accounting integration
CSV export — Format
call_id,setup_time,CLI,CLD,duration,cost,disconnect_cause
abc123,2026-04-08 14:30:22,+33612345678,+44207123456,329,0.0234,16
def456,2026-04-08 14:45:10,+33698765432,+12125551234,0,0.0000,18
Troubleshooting via CDRs
- Many code 18/19: Invalid or out-of-service destinations — check the numbers dialed
- Many code 34: Trunk capacity exceeded — increase the number of channels
- Many code 41: Network instability — contact support with the relevant call_ids
- Duration 0: Call not answered — normal for unanswered calls
Was this answer helpful?
