How to contact WebTic support
WebTic support can be reached by ticket and on Telegram. Here are the available channels depending on urgency.
Support ticket (recommended)
Open a ticket from Support → Open a Ticket in your client area:
- Technical Support — issues with your VoIP, SMS, 3CX services
- Billing — questions about your invoices, refunds, payments
- Sales — quote requests, new orders
We respond to tickets quickly.
Telegram (emergencies)
For critical incidents (total outage, detected intrusion):
Email and phone
- Email: contact@webtic.online
- Tel: +41 91 204 18 49 (9h–18h CET, business days)
Tips for a fast resolution
- Specify your customer number (visible at the top right)
- Attach screenshots or logs if there is an error
- For VoIP issues, provide the number called, the date and the time
