Using ConnectWise Control for remote support
Unattended access session
- Find the machine in the portal list
- Click the name, then Connect
- The session opens in your browser
Available features
- Full screen control — remote mouse and keyboard
- File transfer — drag and drop between machines
- In-session chat — communicate with the local user
- System commands — launch cmd/PowerShell/terminal
- Remote restart — with automatic reconnection
- Multi-monitor — switch between multiple screens
Attended session (without a pre-installed agent)
- Portal → Support → New session
- Share the 6-digit code with your customer
- The customer downloads a temporary executable and enters the code
- Instant session — no permanent installation required
Security
- AES-256 encryption + TLS 1.2
- Full logging of every session
- Optional video recording for audit
