Managing Routes and Rates on the Softswitch Print

Softswitch Routes and Pricing

The dedicated softswitch uses a routing system based on pricing tables (rate tables) and priority rules. Understanding this system lets you optimize your costs and call quality.

Key routing concepts

• Rate Table: Pricing table associating destination prefixes with rates and routes
• Route: Combination of an upstream provider + parameters (priority, capacity, quality)
• LCR (Least Cost Routing): Automatic routing to the cheapest route for a destination
• Prefix: International prefix (e.g., 44 for United Kingdom, 1 for USA/Canada)

Viewing your rates from the client area

1. WebTic client area → Trunk Service → Rates tab
2. Search by prefix or country name
3. View: rate/minute, rounding, minimum billing delay
4. Export the full rate table as CSV

Typical rate structure

How billing works

Example with 60s rounding:

• A 45-second call → billed 60 seconds
• A 75-second call → billed 120 seconds
• A 0-second call (unanswered) → not billed

Cost optimization

• Analyze expensive destinations via the CDR report filtered by descending cost
• Use local DID numbers for frequent destinations (avoids mobile fees)
• Set up balance alerts to avoid cutoffs (client area → Notifications)
• Enable auto top-up with a configurable threshold

Balance alerts and monitoring

In your WebTic client area → Payments tab:

• Current balance in real time
• Top-up history
• Email alert configuration (e.g., alert if balance < €10)
• Auto top-up by bank card or bank transfer