Creating Your First AutoDial Campaign Print

Creating an AutoDial Campaign

Prerequisites

• An active WebTic SIP trunk with outbound capacity
• A prepared call script
• A contact list in CSV format

Steps

1. Client Area → My Tools → CRM / Dashboard
2. Campaigns tab → New campaign
3. Essential settings:
   • Call ratio: 1.5 for Predictive (adjusted automatically)
   • Caller ID: your authorized DID number
   • Call hours: comply with local regulations
4. Import your contacts (see dedicated article)
5. Activate the campaign — agents receive calls as soon as they log in

Available modes

• Preview — the agent sees the record before the call is placed
• Progressive — the call is placed automatically when the agent is free
• Predictive — algorithm that anticipates agent availability (recommended for large volumes)