License activation and transfer
Initial activation of a WebTic license
After purchase, you receive an email containing:
- The license key (or portal access for CSP licenses)
- The software download link
- Product-specific instructions
3CX activation
# From the 3CX setup wizard: 1. Start the installation on your server 2. Enter the email of your WebTic account 3. The license is verified automatically online 4. Select your plan (Professional/Enterprise) # Check the active license: 3CX Admin Console → Settings → License → Displays: Type, Max simultaneous calls, Expiration date
Windows Server activation (CSP)
- Log in to the Microsoft 365 Admin portal with your linked account
- Go to Billing → Your products
- The license appears automatically if the email matches your WebTic account
- Assign the license to the relevant users or servers
Transferring a license to another server
| Product | Transfer procedure |
|---|---|
| 3CX | Deactivate on the old server (Admin → License → Deactivate), reactivate on the new one |
| Windows Server CSP | Open a WebTic ticket with the IDs of the source and destination servers |
| cPanel/WHM | Open a ticket — transfer within 24 business hours |
Transfer limits
- 3CX: Maximum 3 transfers per year
- Microsoft licenses: Subject to Microsoft's usage rules (1 license = 1 physical server or VM)
- cPanel: Tied to the server IP — an IP change requires an update by WebTic
Common activation problems
- Key already used: Contact support with your order number
- Activation impossible (network): Check that the server has internet access (firewall)
- License expired: Renew via the client area before retrying activation
